Front Office Manager Jobs in Overland Park, KS
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Kansas City, MO (21 miles from Overland Park, KS)
- 1 day ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 1 day ago
The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service....
Front Desk Supervisor-DoubleTree by Hilton Hotel Kansas City Overland Park
- Bucyrus, KS (4 miles from Overland Park, KS)
- 6 days ago
- Bucyrus, KS (4 miles from Overland Park, KS)
- 6 days ago
The ideal candidate would have two years of previous experience as a Guest Service Agent or at least one-year supervisory experience....
Front Desk Supervisor-DoubleTree by Hilton Hotel Kansas City Overland Park
- Overland Park, KS
- 11 days ago
- Overland Park, KS
- 11 days ago
The ideal candidate would have two years of previous experience as a Guest Service Agent or at least one-year supervisory experience....
- Lees Summit, MO (18 miles from Overland Park, KS)
- 14 days ago
- Lees Summit, MO (18 miles from Overland Park, KS)
- 14 days ago
Guest Experience Manager at CAVA Guest Experience Manager at CAVA in Lee's Summit, Missouri Posted in Other 14 days ago. Job Description: Guest Experience Manager(Hourly Manager) At CAVA, we make...
- Merriam, KS (15 miles from Overland Park, KS)
- 18 days ago
- Merriam, KS (15 miles from Overland Park, KS)
- 18 days ago
Guest Services Manager with expertise in event management and social media....
- Kansas City, MO (21 miles from Overland Park, KS)
- 28 days ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 28 days ago
Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests....
- Kansas City, MO (21 miles from Overland Park, KS)
- 29 days ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 29 days ago
Courtyard/Residence Inn Kansas City Downtown/Convention Center 1535 Baltimore Avenue Kansas City, MO 64108 261 Room Hotel Managed By Chartwell Hospitality Great Travel Benefits! Apply Now Save...
- Kansas City, MO (21 miles from Overland Park, KS)
- 45+ days ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 45+ days ago
Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies....
Demographic Data for Overland Park, KS
Moving to Overland Park, KS? Find some basic demographic data about Overland Park, KS below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Overland Park, KS
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Overland Park, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Directing
- Point-of-Sale System
- Property Management
- Complaint Resolution
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Education Experience
- Budgets
- Inventory Management
- Sales
- English
- Regulations
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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