Front of House Manager Jobs in Worcester, MA
A Front of House Manager in the hospitality industry is responsible for overseeing all operations that involve direct customer service. They manage the reception, reservations, guest services, and coordinate with the back of house to ensure a seamless and positive guest experience. Their tasks may include staff management, training, scheduling, handling customer complaints and feedback, ensuring cleanliness and upkeep of public areas, managing inventory, and overseeing financial transactions. They are also responsible for ensuring the adherence to all hotel policies and procedures.
Key skills for a Front of House Manager include communication, conflict resolution, leadership, and customer service. A thorough understanding of the hospitality industry is also essential. They should also be proficient in various hotel management software. While there are no specific certifications required, a diploma or degree in hotel management or a similar field can be beneficial. Prior job roles that prepare someone for this position could include positions such as Front Desk Agent, Guest Services Representative, or Assistant Front of House Manager. These roles provide valuable experience in customer service, staff management, and hotel operations.
- Fitchburg, MA (22 miles from Worcester, MA)
- 3 hours ago
- Fitchburg, MA (22 miles from Worcester, MA)
- 3 hours ago
At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant....
- Auburn, MA (5 miles from Worcester, MA)
- 13 hours ago
- Auburn, MA (5 miles from Worcester, MA)
- 13 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Westborough, MA (9 miles from Worcester, MA)
- 22 hours ago
- Westborough, MA (9 miles from Worcester, MA)
- 22 hours ago
Virtual/Online Customer Care Manager (in office position) Westborough, MA A Fortune 500 company and one of America's top residential builders is looking for a customer care professional for their...
- Blackstone, MA (20 miles from Worcester, MA)
- 11 days ago
- Blackstone, MA (20 miles from Worcester, MA)
- 11 days ago
Job Description Description We are seeking hard working, enthusiastic, individuals who are passionate about Dunkin' brands. Our team is committed to making our guests day by serving them with a...
- Framingham, MA (19 miles from Worcester, MA)
- 13 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 13 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we...
RESTAURANT MANAGER- Millbury, MA
- North Grafton, MA (6 miles from Worcester, MA)
- 15 days ago
- North Grafton, MA (6 miles from Worcester, MA)
- 15 days ago
A Restaurant Manager is responsible for the development of their team by providing strong, positive leadership and constructive feedback....
Restaurant Manager Casual Theme-Full Service *Immediate Interview Are you a Restaurant Manager ready for your next exciting opportunity?...
- Ware, MA (24 miles from Worcester, MA)
- 18 days ago
- Ware, MA (24 miles from Worcester, MA)
- 18 days ago
Shift Manager / Hourly Manager (Must be 18+ Years of Age) Are you a highly skilled and motivated individual looking for an immediate opportunity in the food & beverage industry? Do you thrive in a...
- Shrewsbury, MA (4 miles from Worcester, MA)
- 26 days ago
- Shrewsbury, MA (4 miles from Worcester, MA)
- 26 days ago
The Front of House Manager is an expert in their field for specific divisions of responsibilities of the business....
Customer Experience Manager - Full Time
- Maynard, MA (21 miles from Worcester, MA)
- 27 days ago
- Maynard, MA (21 miles from Worcester, MA)
- 27 days ago
Store - BOS-MAYNARD, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- North Smithfield, RI (23 miles from Worcester, MA)
- 27 days ago
- North Smithfield, RI (23 miles from Worcester, MA)
- 27 days ago
We currently have open positions for Assistant Managers (AM) and Restaurant Managers (RM). Initial hiring range for AM is $50,000-$55,000 and RM is $60,000-$65,000. Perks of the Job......
SUMMARY: Responsible for providing quality leadership to the customer service staff by motivating, coaching, counseling, training, problem solving and support. Provide customer service to...
Shift Manager UP TO $18 Starting
- North Smithfield, RI (23 miles from Worcester, MA)
- 29 days ago
- North Smithfield, RI (23 miles from Worcester, MA)
- 29 days ago
Shift Managers are in control of all aspects of the customer experience during any given time. $18 Shift Managers have been certified through McDonald's management courses and have some McDonald's...
- Ware, MA (24 miles from Worcester, MA)
- 29 days ago
- Ware, MA (24 miles from Worcester, MA)
- 29 days ago
Shift Manager (Must be 18+ Years of Age) Are you a highly skilled and motivated individual looking for an immediate opportunity in the food & beverage industry? Do you thrive in a dynamic and...
Restaurant Manager - Casual Dining - High Volume
- Marlborough, MA (14 miles from Worcester, MA)
- 30+ days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 30+ days ago
Restaurant Manager Casual Dining Culinary Leader Are you an ambitious, dedicated Restaurant Manager with the enthusiasm to become a valued part our team?...
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Front of House Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Front of House Manager Jobs in Worcester, MA
Required or preferred licenses and certifications for Front of House Manager positions.
Highest Education Level
Front of House Managers in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front of House Manager position
- Casual Dining
- Restaurant Operations
- Food Cost Management
- Front of House
- Food Quality
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Restaurant Management
- Food and Beverage Management
- Motivating
- Quality of Service
- OpenTable
- Firing
- Grilling
- Sales Development
- Food Safety
- Food Handling
- Sanitation
- Long-Term Disability
- Food Preparation
- Cost Management
- Directing
- Complaint Resolution
- Retail Management
- Performance Management
- Energetic
- Reimbursement
- Customer Satisfaction
- Math
- Staffing
- Decision Making
- Retail
- High School Diploma
- Driving
- Friendliness
- Coaching
- Events
- Budgets
- Interpersonal Skills
- Employee Development
- English
- Inventory Management
- Sales
- Regulations
- Policy Development
- Teamwork
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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