Front of House Manager Jobs in Springfield, MA
A Front of House Manager in the hospitality industry is responsible for overseeing all operations that involve direct customer service. They manage the reception, reservations, guest services, and coordinate with the back of house to ensure a seamless and positive guest experience. Their tasks may include staff management, training, scheduling, handling customer complaints and feedback, ensuring cleanliness and upkeep of public areas, managing inventory, and overseeing financial transactions. They are also responsible for ensuring the adherence to all hotel policies and procedures.
Key skills for a Front of House Manager include communication, conflict resolution, leadership, and customer service. A thorough understanding of the hospitality industry is also essential. They should also be proficient in various hotel management software. While there are no specific certifications required, a diploma or degree in hotel management or a similar field can be beneficial. Prior job roles that prepare someone for this position could include positions such as Front Desk Agent, Guest Services Representative, or Assistant Front of House Manager. These roles provide valuable experience in customer service, staff management, and hotel operations.
Client Services Manager (Hybrid)
- First American Insurance Agency
- Chicopee, MA (4 miles from Springfield, MA)
- 12 days ago
- First American Insurance Agency
- Chicopee, MA (4 miles from Springfield, MA)
- 12 days ago
CLIENT SERVICES MANAGER Under direction of the President, the Client Services Manager provides guidance and leadership in leading a team to ensure achievement of company objectives, operational...
- Hadley, MA (17 miles from Springfield, MA)
- 1 day ago
- Hadley, MA (17 miles from Springfield, MA)
- 1 day ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Hartford, CT (22 miles from Springfield, MA)
- 7 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 7 days ago
Overview This position requires a flexible schedule. Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want...
- Westfield, MA (10 miles from Springfield, MA)
- 17 days ago
- Westfield, MA (10 miles from Springfield, MA)
- 17 days ago
If you're ready for a career in restaurant management, our Shift Supervisor position is the right place to start....
- Ware, MA (20 miles from Springfield, MA)
- 18 days ago
- Ware, MA (20 miles from Springfield, MA)
- 18 days ago
Shift Manager / Hourly Manager (Must be 18+ Years of Age) Are you a highly skilled and motivated individual looking for an immediate opportunity in the food & beverage industry? Do you thrive in a...
Shift Manager Competitive Pay and Benefits
- Ellington, CT (16 miles from Springfield, MA)
- 29 days ago
- Ellington, CT (16 miles from Springfield, MA)
- 29 days ago
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. Additional Info: Along with competitive pay, starting at $17.50 / hour...
- Ware, MA (20 miles from Springfield, MA)
- 29 days ago
- Ware, MA (20 miles from Springfield, MA)
- 29 days ago
Shift Manager (Must be 18+ Years of Age) Are you a highly skilled and motivated individual looking for an immediate opportunity in the food & beverage industry? Do you thrive in a dynamic and...
- Manchester, CT (23 miles from Springfield, MA)
- 45+ days ago
- Manchester, CT (23 miles from Springfield, MA)
- 45+ days ago
Shift Manager $17.50-$19/hour This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use...
- Windsor, CT (17 miles from Springfield, MA)
- 60+ days ago
- Windsor, CT (17 miles from Springfield, MA)
- 60+ days ago
DUNKIN' Restaurant Managers lead a team!...
- Hartford, CT (22 miles from Springfield, MA)
- 60+ days ago
- Hartford, CT (22 miles from Springfield, MA)
- 60+ days ago
DUNKIN' Restaurant Managers lead a team!...
Overnight Shift Manager (full time) $20 starting
- Hadley, MA (17 miles from Springfield, MA)
- 60+ days ago
- Hadley, MA (17 miles from Springfield, MA)
- 60+ days ago
Our team is hiring motivated Overnight Shift Managers! Start moving forward safely today - our restaurants have over 50 procedures in place to help ensure the safety and wellbeing of Crew Members,...
- Manchester, CT (23 miles from Springfield, MA)
- 60+ days ago
- Manchester, CT (23 miles from Springfield, MA)
- 60+ days ago
We are looking for a Restaurant Manager to help manage our Dunkin' Team!...
Our team is hiring motivated Shift Managers! Start moving forward safely today - our restaurants have over 50 procedures in place to help ensure the safety and wellbeing of Crew Members,...
Shift Manager $16.50-$19/hr to start
- West Springfield, MA (3 miles from Springfield, MA)
- 60+ days ago
- West Springfield, MA (3 miles from Springfield, MA)
- 60+ days ago
Description: McDonald's Works for Me. I'm going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow. The Job for...
Restaurant Manager - Chili's West Springfield area MA
- West Springfield, MA (3 miles from Springfield, MA)
- 90+ days ago
- West Springfield, MA (3 miles from Springfield, MA)
- 90+ days ago
Role Overview Chili's Managers are wired for hospitality! We're in the people business. So, we know how to make someone feel special, and our most successful Managers are passionate about...
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
Front of House Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Front of House Manager Jobs in Springfield, MA
Required or preferred licenses and certifications for Front of House Manager positions.
Highest Education Level
Front of House Managers in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front of House Manager position
- Casual Dining
- Restaurant Operations
- Food Cost Management
- Front of House
- Food Quality
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Restaurant Management
- Food and Beverage Management
- Motivating
- Quality of Service
- OpenTable
- Firing
- Grilling
- Sales Development
- Food Safety
- Food Handling
- Sanitation
- Long-Term Disability
- Food Preparation
- Cost Management
- Directing
- Complaint Resolution
- Retail Management
- Performance Management
- Energetic
- Reimbursement
- Customer Satisfaction
- Math
- Staffing
- Decision Making
- Retail
- High School Diploma
- Driving
- Friendliness
- Coaching
- Events
- Budgets
- Interpersonal Skills
- Employee Development
- English
- Inventory Management
- Sales
- Regulations
- Policy Development
- Teamwork
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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