Front of House Manager Jobs in Springfield, MA
A Front of House Manager in the hospitality industry is responsible for overseeing all operations that involve direct customer service. They manage the reception, reservations, guest services, and coordinate with the back of house to ensure a seamless and positive guest experience. Their tasks may include staff management, training, scheduling, handling customer complaints and feedback, ensuring cleanliness and upkeep of public areas, managing inventory, and overseeing financial transactions. They are also responsible for ensuring the adherence to all hotel policies and procedures.
Key skills for a Front of House Manager include communication, conflict resolution, leadership, and customer service. A thorough understanding of the hospitality industry is also essential. They should also be proficient in various hotel management software. While there are no specific certifications required, a diploma or degree in hotel management or a similar field can be beneficial. Prior job roles that prepare someone for this position could include positions such as Front Desk Agent, Guest Services Representative, or Assistant Front of House Manager. These roles provide valuable experience in customer service, staff management, and hotel operations.
Sr Lead Customer Experience Manager
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
- Hartford, CT (22 miles from Springfield, MA)
- 1 day ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Bloomfield, CT (18 miles from Springfield, MA)
- 1 day ago
- Bloomfield, CT (18 miles from Springfield, MA)
- 1 day ago
Tumble Brook Country Club is hiring for a Seasonal Full Time Restaurant Supervisor. Restaurant and supervisory experience preferred. This is an hourly position that will end in December 2025. The...
- Ware, MA (20 miles from Springfield, MA)
- 2 days ago
- Ware, MA (20 miles from Springfield, MA)
- 2 days ago
Shift Manager / Hourly Manager (Must be 18+ Years of Age) Are you a highly skilled and motivated individual looking for an immediate opportunity in the food & beverage industry? Do you thrive in a...
- Westfield, MA (10 miles from Springfield, MA)
- 8 days ago
- Westfield, MA (10 miles from Springfield, MA)
- 8 days ago
If you're ready for a career in restaurant management, our Shift Supervisor position is the right place to start....
- Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
- Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
DUNKIN' Restaurant Managers lead a team!...
- Manchester, CT (21 miles from Springfield, MA)
- 10 days ago
- Manchester, CT (21 miles from Springfield, MA)
- 10 days ago
You know guest satisfaction always takes priority but efficient restaurant operations makes this possible. You're friendly, positive and enthusiastic at every turn....
- Ware, MA (20 miles from Springfield, MA)
- 10 days ago
- Ware, MA (20 miles from Springfield, MA)
- 10 days ago
Shift Manager (Must be 18+ Years of Age) Are you a highly skilled and motivated individual looking for an immediate opportunity in the food & beverage industry? Do you thrive in a dynamic and...
IT Customer Experience Manager
- East Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
- East Hartford, CT (22 miles from Springfield, MA)
- 10 days ago
Job Duties : The IT Customer Experience Manager is responsible for providing strategic guidance on the seamless delivery of services to internal customers, implementing advanced client facing...
Shift Manager Competitive Pay and Benefits
- Manchester, CT (23 miles from Springfield, MA)
- 15 days ago
- Manchester, CT (23 miles from Springfield, MA)
- 15 days ago
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. Additional Info: Along with competitive pay, starting at $17.50 / hour...
Customer Experience Manager PT (Nights)-62
- Enfield, CT (8 miles from Springfield, MA)
- 21 days ago
- Enfield, CT (8 miles from Springfield, MA)
- 21 days ago
Store - HART-ENFIELD, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Hadley, MA (17 miles from Springfield, MA)
- 30+ days ago
- Hadley, MA (17 miles from Springfield, MA)
- 30+ days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Manchester, CT (23 miles from Springfield, MA)
- 90+ days ago
- Manchester, CT (23 miles from Springfield, MA)
- 90+ days ago
Shift Manager $17.50-$19/hour This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use...
Overnight Shift Manager (full time) $20 starting
- Hadley, MA (17 miles from Springfield, MA)
- 90+ days ago
- Hadley, MA (17 miles from Springfield, MA)
- 90+ days ago
Our team is hiring motivated Overnight Shift Managers! Start moving forward safely today - our restaurants have over 50 procedures in place to help ensure the safety and wellbeing of Crew Members,...
Our team is hiring motivated Shift Managers! Start moving forward safely today - our restaurants have over 50 procedures in place to help ensure the safety and wellbeing of Crew Members,...
Shift Manager $16.50-$19/hr to start
- West Springfield, MA (3 miles from Springfield, MA)
- 90+ days ago
- West Springfield, MA (3 miles from Springfield, MA)
- 90+ days ago
Description: McDonald's Works for Me. I'm going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow. The Job for...
Demographic Data for Springfield, MA
Moving to Springfield, MA? Find some basic demographic data about Springfield, MA below.
Front of House Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Front of House Manager Jobs in Springfield, MA
Required or preferred licenses and certifications for Front of House Manager positions.
Highest Education Level
Front of House Managers in Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front of House Manager position
- Casual Dining
- Zendesk
- Restaurant Operations
- Food Cost Management
- Front of House
- Food Quality
- Guest Relations
- Back of House
- Restaurant Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Motivating
- Labor Law
- Firing
- Food Safety
- Sanitation
- Food Handling
- Cost Management
- Food Preparation
- Long-Term Disability
- Directing
- Complaint Resolution
- Retail Management
- Performance Management
- Energetic
- Cash Handling
- Customer Satisfaction
- Reimbursement
- Referrals
- Staffing
- Math
- Retail
- High School Diploma
- Driving
- Friendliness
- Events
- Coaching
- Interpersonal Skills
- Budgets
- Inventory Management
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front of House Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »