Standards Coordinator - Catering Operations YYZ

The Catering Standards Coordinator, reporting to the Senior Manager - Catering Operations, is responsible for maintaining catering standards for Porter’s E195-E2 fleet of Aircraft and assists in managing third party catering food providers and last mile relationships. The position is responsible for maintaining the standards at all Porter E195-E2 hubs and outstations.

Team

• Participate with the Catering Operations department on Catering initiatives

Financial

• Assist the Manager- Catering Operations and the Standards Specialist in forecasting Catering department needs including all perishable and non perishable requirements for Hubs
• Manage and troubleshoot the on board Point of Sale and Buy on board program currently provided by IFSC.and Guestlogix and others. Assist in hardware troubleshooting and reconciliation
• Assist in monitoring waste from the Reserve Catering offering and the Buy on board program and suggest ways to reduce.

Security

• Perform TSA security check of catering equipment and galley builds.
• Ensure Transport Canada regulations are being adhered to as they are implemented.

Other Duties

• Audit meal delivery and dispatch temperature checks
• Audit and observe dispatch times within allowed time frames
• Ensure delayed flights are monitored for food safety
• follow up on Catering charged delays.
• Monitor product expiry dates
• Resolve issues that may arise, including supply shortages, equipment rotation, Inventory across the network as required.

• Manage product substitutions locally and system wide.
• Identify areas where cost efficiencies can be recognized
• Perform onboard flight checks,
• Perform daily walk inspections with the Last mile provider located at YYZ , other Hubs if required.
• Provide insight and suggest Buy onboard product alignment.
• Ensure product specifications and galley are correctly loaded. Assist in galley change initiatives.
• External correspondence with 3rd Party Catering kitchens, last mile providers and suppliers where required.
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Any other duties as assigned

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

• Solid airline catering background with a minimum of 2 years relevant work experience
• Must be able to obtain and hold required security clearances
• Previous experience required in handling numerous responsibilities and prioritizing workloads
• Knowledge of Food safety and Catering protocols in an airline
• Must be able to work airport operational hours and rotating shifts when required, weekends and holidays included
• Fluency in French would be an asset
• Superior oral and written communication skills
• Energetic and a self-starter
• Computer skills in Google Workspace and Microsoft Office
• Excellent interpersonal skills
• Ability to travel

Toronto (Toronto Pearson International Airport - YYZ) #LI-Onsite

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.