Hotel Front Desk Manager

Company operating name
Holiday Inn Express Hotel & Suites Terrace

Business address
3059 Highway 16 East Thornhill BC V8G 4P3 Canada

Work Location
3059 Highway 16 East Thornhill BC V8G 4P3 Canada

Title of the position
Hotel Front Desk Manager

Position
1

Term of employment
Full time, permanent

Work Setting
Hotel

Start date of employment:
Augusta 1st, 2025

Language of work
English

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years in hospitality field

Experience
3 years or above in the hotel industry, at least 1 year in a supervisory or managerial role

Job duties
Develop, implement, and evaluate front desk policies and procedures to enhance efficiency and guest satisfaction.
Oversee daily operations, ensuring smooth check-ins, check-outs, and seamless guest experiences.
Prepare budgets, monitor revenues and expenses, and optimize financial performance.
Contribute to pricing strategies and promotional initiatives to maximize occupancy and profitability.
Recruit, train, and supervise front desk staff, ensuring exceptional service and adherence to company policies.
Create and manage work schedules to ensure optimal coverage and productivity.
Handle guest inquiries, concerns, and complaints in a professional and timely manner.
Negotiate with business clients for the use of hotel facilities for events, meetings, and special functions.
Negotiate with suppliers for materials and supplies to maintain operational efficiency.
Arrange marketing activities for holidays

Wage
- CAD $35 ~ $40 per hour depends on experience
- Vacation pay

Location of work
Terrace, BC

How to apply:
By email only: ...

Interested candidates should send cover letter and resume to the above email address with Front Desk Manager in the subject line.